Customer discovery and business cases.
I helped enterprise teams assess their capabilities, work through priorities, and build business cases for investment. The work combined customer discovery, maturity workshops, and ROI models built from benchmarks and customer data.
Assessing 36 business capabilities.
I contributed to the design and rollout of the digital Capability & Maturity Assessment. Its heatmap brings 36 business capabilities into one view to help teams compare maturity and set priorities.
Workshops and global delivery.
I facilitated customer workshops, developed enablement for EMEA and APAC, and co-presented at Ivanti LIVE. The assessment experience was a team effort across value engineering, marketing, and product.

